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Frequently Asked Questions
FAQs About The Company
What is Zigong City Dragon Culture & Arts Co., Ltd.?
Zigong City Dragon Culture & Arts Co., Ltd. was established in 2004 in Zigong, Sichuan, China. We design and produce lantern displays, parade floats and physical simulation models for festivals, exhibitions and themed attractions.
What is the scale and infrastructure of your company?
Our factory site covers 100 mu, approximately 66,667 square metres.
Our company has approximately 400–500 permanent employees, including a design and engineering team of more than 200 people. During the year-end project peak, our workforce expands to around 8,000–10,000 people across active projects.
What is your company’s culture and mission?
Our company upholds the cultural philosophy of “creating the best brand in the world” and “lighting up the world with lanterns.” We are committed to providing exceptional cultural and artistic works and services to clients around the world through innovation and exquisite craftsmanship.
FAQs About Products & Services
What are the main products and services provided by your company?
- Lantern Art Projects: Creative lantern design and displays, including large lantern festivals, seasonal lantern exhibitions, and other cultural events.
- Parade Floats & Color Boat Projects: Design and production of elaborate parade floats and color boats for festivals and parades.
- Landscape Sculpture Projects: Creation and installation of large-scale sculptures for public spaces, tourist attractions, and cityscapes.
- City Lighting Projects: Planning and implementation of lighting designs for urban areas and commercial zones to enhance the nighttime aesthetic.
- Simulation Models & Robots: R&D and production of lifelike simulations of dinosaurs, animals, plants, fossils, and interactive program-controlled robots.
What are the applications of your simulation models and robots?
Our simulation models and robots are widely used in theme parks, museums, city landmarks, exhibitions, and other interactive spaces. They are used for cultural displays, educational purposes, and entertainment experiences.
What is the process for creating your lantern art?
The lantern production process includes creative design, craftsmanship, assembly, and on-site installation. We provide custom-made lantern projects based on client specifications and ensure each detail meets high-quality standards.
How do you ensure the quality of your products?
Quality is a top priority for us. We have professional design and craftsmanship teams that oversee every project, from material selection to final installation. We also hold industry certifications and accolades that guarantee the high standards of our products.
FAQs About Projects & Collaboration
Does your company handle international projects?
Yes, we have extensive experience in managing international projects. We have successfully hosted numerous overseas lantern festivals, dinosaur exhibitions, parade floats, and more. Our global clientele consistently praises our work.
How can I collaborate with your company?
If you have a project in mind, you can contact us through our website or visit one of our branch offices in cities such as Beijing, Guangzhou, Chongqing, and Xining. Our team will discuss your needs and provide tailored solutions for your cultural or artistic project.
Do you offer custom services?
Yes, we provide fully customized services. We create bespoke designs for lantern art, landscape sculptures, simulation models, and more based on your specific requirements, ensuring each project is unique and artistically impactful.
FAQs About Order Process & After-Sales Service
What is the process for placing an order?
- Initial Consultation: We discuss your project requirements, budget, and expectations.
- Design Proposal: We provide creative proposals and design drafts based on your needs, which you can review and approve.
- Production & Construction: After design approval, we begin crafting the products and arranging for on-site installation.
- Project Handover: Once the project is completed, we perform quality checks to ensure everything meets the agreed standards.
- After-Sales Service: We provide ongoing support for project maintenance and any future adjustments.
Do you provide after-sales service?
We provide a one-year warranty, along with tutorials and tools to support maintenance and repairs. Contact us with your order reference, a description of the issue and clear photos or video.
What are the payment terms for orders?
Payment terms vary depending on the project size and scope. Typically, we agree on payment schedules at the time of contract signing, with payments made in phases as the project progresses, with the final payment due upon completion.
How do you handle issues if they arise after project delivery?
Contact our team with your order reference and a description of the problem. We provide a one-year warranty, along with tutorials and tools to support maintenance and repairs.
FAQs About Industry Experience & Honors
How many years of experience does your company have in the industry?
Established in 2004, our company works on lantern displays, parade floats and physical simulation models for events and attractions.
What honors and qualifications has your company received?
We have won numerous industry awards and accolades, especially for our work in lantern art and landscape sculptures. Our high-quality craftsmanship and innovative designs have earned recognition from both government bodies and commercial institutions.
FAQs About Company Future Development
How long does production take?
Production typically takes 15–45 days for lanterns and dinosaur products, depending on the specific product and project requirements. Shipping and installation schedules are confirmed separately.
How long do lanterns and dinosaur products last?
Lanterns: Lantern displays typically last 3–6 months. With proper care and storage, they can remain usable for more than one year.
Dinosaur products: Dinosaur products have an expected service life of approximately 3 years outdoors or 5 years indoors, depending on use, care and the operating environment.
Service-life estimates are separate from the one-year warranty.
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