After-Sales Support
Contact us with your product details and order reference for guidance on installation, maintenance or an operating issue.
Installation Planning
Discuss site access, assembly, power supply and commissioning requirements before installation.
Care & Maintenance
We provide tutorials and tools to help you care for your products and carry out maintenance or repairs.
Troubleshooting
Send the model or order reference, a description of the issue and clear photos or video to help us assess the problem.
Parts & Repairs
Contact us to check suitable replacement parts, repair options and any applicable charges.
Project Consultation & Support
Factory visits and project discussions — contact us to arrange a meeting.
Discuss on-site support requirements, availability and costs for your project location.
How Can We Help?
Warranty
We provide a one-year warranty, along with tutorials and tools to support maintenance and repairs.
Shipping & Delivery
Contact us to confirm packing, transport arrangements and the delivery schedule for your order.
FAQ
Find answers about customization, ordering, installation and product support.
Support
Share your order reference and product details so we can direct your request.
Have a specific question
Tell us your project theme, location, available space and target opening date. We can discuss suitable products and the details needed for a quotation.
